Practical information

Patients & visitors

Written for people who may be tired, worried or looking after someone else. Everything here is general and applies whichever site you are visiting; site-specific details are published per location.

Visiting hours

Visiting arrangements change from ward to ward and can change at short notice. Check with the ward before travelling, because we do not publish hours that have not been confirmed.

Before you come in

What to bring, and what to leave at home

Bring

Photo identification, and your appointment letter if you have one
A written list of the medicines you take, including doses
Any referral, scan images or letters you have been given
Glasses, hearing aids, mobility aids and anything you rely on daily
The name and number of someone we can call for you

Leave at home

Valuables and large amounts of cash
Anything you would find difficult to keep track of
Strong scents, if you are visiting a shared ward

If you need an interpreter, communication support, or help with mobility on the day, say so when your appointment is arranged so it can be organised in advance.

During an appointment or stay

Questions worth asking every time

Health conversations move quickly. These five questions help you leave with information you can act on.

What is the plan, in plain words?
Ask for the plan without abbreviations. It is completely reasonable to ask someone to say it again more simply, or to write it down.
What are the options, including waiting?
Ask what the alternatives are, what each one involves, and what happens if nothing is done for now.
What should I watch for at home?
Ask which signs mean you should get help, how quickly, and who to contact at each time of day.
Who is responsible for the next step?
Ask which team is arranging the next test, letter or appointment, and when you should expect to hear from them.
Who do I contact if I hear nothing?
Ask for a department name and contact route. Note the date you asked, so it is easy to follow up.

If you are supporting someone

Being a carer, family member or friend

You are part of the picture. Say early on that you are supporting the person, ask whether they are happy for information to be shared with you, and keep one written record between you, covering appointment dates, names and next steps in a single place.

Consent to share: Clinical teams need the patient's agreement before discussing their care with you. Agreeing this in advance saves difficult conversations later.
Practical needs: Tell the team about transport, work, caring responsibilities or language needs. These affect what is realistic and can often be planned around.
Looking after yourself: Supporting someone through hospital care is tiring. Ask what support is available for you as well.