Access to information
Medical records
You have the right to see the information held about your care. Because a record is highly sensitive, every request goes through identity checks, never through a general web form or email.
The records request route is not published yet
The formal request process for this health system has not been confirmed for publication, so no form, address or timescale is shown here. Please do not send record details or identity documents through this website. Ask the team treating you, or ask us where to send a formal request.
How a records request usually works
Say what you need
A whole record is rarely needed. Naming the period, the department or the specific letters or results usually makes a request much faster to fulfil.
Prove who you are
Identity is checked before anything is released. This step protects you: it is the reason a record cannot be requested by email alone.
Requesting for someone else
You will need the person's written authority, or legal authority to act for them. Requests about someone who has died follow separate rules.
Receiving the record
Records are released through a channel confirmed with you, not by ordinary email. Ask what format is available if you need large print, an accessible file or a translation.
If something looks wrong
You can ask for a correction to be considered and recorded. Say clearly which entry you mean and why you believe it is inaccurate.