Accounts
Billing & insurance
Money questions are stressful, and vague answers make them worse. This page says exactly what can be answered here and where to go for anything specific to your account.
Online payment is not connected
No secure payment service is connected to this website, so there is nowhere here to pay a bill. Never enter payment card details into a general web form. Use the payment instructions printed on your statement, which identify the correct account.
- Which insurers are accepted
- We do not list insurers or plans until each arrangement has been confirmed, because an out-of-date list can leave someone with an unexpected bill. Check with your insurer and with the service before your appointment.
- What a procedure costs
- No prices or estimates are published on this site. Costs depend on the individual plan of care, so an estimate must come from the team responsible for your account.
- Financial support
- Where a financial assistance or hardship policy exists, it is published in full with its eligibility rules. Nothing is summarised or implied in the meantime.
- Never send us these
- Do not send payment card numbers, national insurance or social security numbers, insurance identifiers or medical record numbers through any form or email on this website.
For a question about a specific statement, use the contact details on the statement itself, because it identifies the correct account team. For anything general, you can send us an enquiry.